Privacy Policy

If someone, a business, or a company chooses to pause their business or related activities, whether temporarily or permanently, they won't receive a refund for any payments made to or received by Native Book Authors. We automatically gather and retain specific information whenever you engage with us, such as the content you read, how and when you access it, the products you purchase, and location data associated with your IP address. We use this information to deliver more relevant advertisements, also known as remarketing. This statistical data is employed for advertising and website usage analysis, and it does not include any personally identifiable information.

Personally Identifiable Information (PII): The Native Book Authors team ensures that your personally identifiable information will not be leased or sold to any third party. We may store personal data in locations beyond the direct control of Native Book Authors, such as on computers or databases shared by hosting companies. Any personally identifiable information you choose to share publicly on our sites, like leaving comments on a blog post, may be accessible to others. Deleting publicly posted content may not remove all copies if other users have saved or copied it, or if our site has cached and stored the content.

If a third-party application managing our blog requires registration for leaving comments, please note that we do not control or supervise the data on the blog. If you want your private information from the comments section deleted, you must reach out to or log into the third-party application. Refer to the privacy statement of the third-party application to understand how they handle your data. The internal team at Native Book Authors will use any personal information submitted through our contact form for communication.

Non-Personally Identifiable Data: In order to enhance our comprehension of how specific consulting services from Native Book Authors are utilized, we might disclose non-personally identifiable information to interested parties. This information encompasses anonymous usage data, details about referring/exit pages and URLs, types of platforms, number of clicks, and more.

Security

To ensure the utmost security for the personal information you provide, including details like bank account and credit card information, we utilize a secure processing server on our website during the information collection process.

Cookies

As you navigate our website, advertising cookies will be placed on your computer to identify your interests. Based on your previous engagements with Native Book Authors, our display advertising partner allows us to display retargeting ads on other websites. The techniques employed by our partners do not collect personal information such as your name, email address, postal address, or phone number.

Policy For Editing Book Covers

Depending on the package you select, we provide revisions. Customers can request as many free revisions as they wish, as long as the design and concept remain unchanged. We ensure quick responses for these requested revisions.

Policy For Refunds And Money-Back Guarantee

If a customer decides to exercise their right to a full refund, any funds deposited for a project will be refunded in any case. The reimbursement process may take 2 to 7 business days for the payment to be credited to the accounts. In the case of a paid advertising budget, a refund will only be applicable if the marketing team has not utilized it. Every Native Book Authors bundle comes with a 100% Money Back Guarantee. It is reasonable for the customer to engage and provide feedback to achieve the desired results, as all design assignments require client feedback before the design is finalized.

How To Request A Refund

To ensure approval of your refund request, please follow the outlined standards.

To initiate your refund and describe your issue, contact us through one of the following three methods:
Live Chat (323) 591-4113
Send an email to info@nativebookauthors.com
If we cannot promptly resolve your concern through our revision policy, our refund department will send you an email approving your refund request.

Consumer Data Safety Measures

We value your privacy rights and, as such, do not disclose your name and contact details to any third party. Additionally, we treat the information you provide as confidential. The details you share are utilized solely to comprehend your needs and enhance our services to better meet your requirements. We adhere to the standards established by PCI and consumer data protection.

We want to make it clear that our company does not permit its representatives to gather confidential information from customers, such as credit card details. Consequently, we strongly advise customers against sharing any sensitive information with our employees. If you choose to do so, you assume the risk, and our company will not be held responsible for any misuse.

To ensure quality delivery, your ordered work may be sent to any of our global production or service centers. It's important to note that these centers are also obligated by a Non-Disclosure Agreement (NDA) to maintain the confidentiality of customer information.

Pseudonym Policy

We have a policy of employing pseudonyms to ensure the following:

To prevent unnecessary confusion and inconvenience for our customers when they are assigned a new account manager, we use pseudonyms. This approach helps our customers stay connected with a single point of contact and easily remember their name.
Furthermore, since our staff includes individuals from diverse regions and cultures, the use of pseudonyms aids in presenting a consistent organizational culture.

Privacy Policy for Email Address & Mobile Number Collection

1. Introduction

This Privacy Policy outlines the procedures of Native Book Authors in gathering, utilizing, and safeguarding the email addresses and mobile numbers submitted by users on our website. Our commitment is to safeguard your privacy and adhere to all applicable data protection laws.

2. Information We Collect

We might gather the subsequent information:

Cell phone numbers
Any extra information provided willingly by the user.

3. How We Use the Information

We utilize the gathered mobile numbers for the following purposes:

To send pertinent updates regarding our services.
To inform users about account-related information.
For internal record-keeping purposes.

4. Consent for Mobile Number Collection

By providing a telephone number and submitting the web form(s) you are consenting to be contacted by SMS text message. Message & data rates may apply. You can reply STOP to opt out of further messaging

5. Security

We are dedicated to ensuring the security of your information. To prevent unauthorized access or disclosure, we have implemented appropriate physical, electronic, and managerial procedures to protect and secure the information collected online.

6. Controlling Your Personal Information

You have the option to limit the collection or usage of your mobile number in the following ways:

If you have previously consented to us using your mobile number for direct marketing purposes, you can change your preference at any time by reaching out to us at [info@nativebookauthors.com], or you can reply with "STOP" or "Unsubscribe" to cease receiving messages.

7. Sharing Your Information

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are legally obligated to do so.

8. Your Rights

You have the right to request information about the personal data we have on record for you. If you wish to receive a copy of this information, please get in touch with us at [info@nativebookauthors.com].

9. Changes to this Policy

Native Book Authors reserves the right to modify this policy periodically by updating this page. It is advisable to check this page regularly to ensure that you are comfortable with any changes.